ORDER FULFILLMENT AND SHIPPING

Orders are fulfilled on weekdays from 8:00 AM til 4:00 PM Eastern Standard Time (EST). Any orders placed after 4:00 PM (EST) will be processed the following business day. Each DOAP is handmade to order, and will be fulfilled in the order received. Orders usually ship within 10-14 days after an order is received. Fulfillment is done in house. Should you have any questions, concerns or need assistance please contact customer service: contact@getdoap.com

You will receive an email with your tracking number once your order has shipped. Please allow 24 hours for your shipping number to be active. Depending on the country some international tracking numbers may not be updated once the package leaves the US.

DOAP is not responsible for any lost or stolen packages. Package insurance is included in your purchase, however. Customers are responsible for shipping cost for any packaged marked “Return To Sender”.

Gift Boxes marked “Return To Sender” and/or “Insufficient Address” can be re-sent for a $15 re-packaging fee not including shipping costs, or a refund of $15 can be issued.

REFUND POLICY

Once your order has shipped, refunds will no longer be accepted. To initiate a refund immediately after purchase, contact us at: contact@getdoap.com. You can always contact us for any questions at: contact@getdoap.com

PRIVACY POLICY

We respect your privacy! All personal information submitted to us is kept strictly confidential & will never be shared. We may contact you on occasion via email for special promotions, sales or new designs, but only if you elect to receive marketing emails.